Privacy Policy

Last updated: October 1, 2024

1. Information We Collect

We collect information that you provide directly to us, including: your name, email address, phone number, and business information when you fill out a contact form or sign up for our services. We also automatically collect website usage data through cookies and analytics tools, including your IP address, browser type, pages visited, and time spent on our site.

2. How We Use Your Information

We use the information we collect to: deliver and maintain our Website-as-a-Service; communicate with you about your account, updates, and support requests; improve our services and develop new features; send you marketing communications (with your consent); process payments and manage subscriptions; and comply with legal obligations.

3. Data Storage & Security

Your data is stored on encrypted servers with industry-standard security measures. We implement access controls, regular security audits, and secure data transmission protocols (TLS/SSL). While we strive to protect your personal information, no method of transmission over the Internet is 100% secure.

4. Third-Party Services

We use the following third-party services that may process your data:

  • Razorpay — Payment processing and subscription management
  • Google Analytics — Website traffic and usage analytics
  • AWS / DigitalOcean — Cloud hosting infrastructure
  • Cloudflare — CDN and security services
  • WhatsApp Business — Customer communication

Each third-party service has its own privacy policy governing their use of your data.

5. Cookies

We use the following types of cookies:

  • Essential cookies — Required for the website to function properly
  • Analytics cookies — Help us understand how visitors interact with our website
  • Preference cookies — Remember your settings and preferences

You can control cookie settings through your browser preferences.

6. Your Rights

You have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; request data portability (receive your data in a structured format); withdraw consent for marketing communications at any time; and lodge a complaint with a data protection authority.

7. Data Retention

We retain your personal data for the duration of your active service agreement plus 1 year after termination. Payment records are retained for 7 years as required by applicable tax laws. You may request early deletion of non-essential data at any time.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting a prominent notice on our website at least 30 days before the changes take effect. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

10. Contact

For privacy-related inquiries or to exercise your data rights, please contact us at: privacy@webcraft.com